Use of Medical AI Scribe Policy

USE OF MEDICAL AI SCRIBE (HEIDI) AT SHONELLE SIEGMANN NATUROPATHY AND HERBAL MEDICINE

At Shonelle Siegmann Naturopathy and Herbal Medicine, we utilise an automated note-taking tool provided by a third-party service provider called Heidi to accurately and efficiently capture the details and outcomes of your consultations.

When the Heidi system is activated, an audio recording will be made of your conversation with your practitioner and sent to Heidi. Heidi will use this recording to produce an automated summary of the consultation. Heidi will not share your information with anyone else and does not retain a copy of the audio recording. Your information will remain in Australia throughout the process.

Heidi helps ensure that your practitioner can focus more on your consultation and less on manual note-taking, enhancing the quality of care you receive.

Your consent is crucial for us to use this technology. If you do not provide consent, Shonelle Siegmann Naturopathy and Herbal Medicine will not use the Heidi system, and your practitioner will take notes manually instead.

Heidi is fully compliant with privacy standards such as GDPR and HIPAA. HIPAA, or the Health Insurance Portability and Accountability Act, is a US federal law enacted in 1996 to protect the privacy and security of patient health information (PHI), setting standards for its handling, storage, and transmission.

Please understand that your information will be handled with the utmost care, and Heidi’s use is aimed solely at improving your healthcare experience. Heidi will handle your personal information in accordance with their privacy policy at https://www.heidihealth.com/au/legal/privacy-policy, which contains information about how to request access to or correction of your personal information, how to make a privacy complaint, and how Heidi will handle such complaints.

Last updated: 15 June 2026